Job Overview

We are seeking a skilled Technical Support Engineer to join our team in the DICOM (Digital Imaging and Communications in Medicine) domain. The ideal candidate will possess expertise in Windows systems, firewall management, SQL databases, antivirus software, networking, port configuration, and network configuration. You will provide technical assistance to customers, resolve issues related to DICOM applications and network connectivity, and ensure the smooth operation of our software solutions.

Location: Remote

Key Responsibilities

• Provide technical support to customers via phone, email, and remote assistance channels.
• Troubleshoot and resolve technical issues related to software, networks, firewalls, antivirus tools, and related systems.
• Perform software installations, configurations, and upgrades for deployed solutions.
• Collaborate with developers, QA engineers, and system administrators to diagnose and resolve complex technical problems.
• Document and track customer-reported issues using ticketing systems and follow up through resolution.
• Conduct product training sessions for customers and internal teams when required.
• Stay updated with the latest technology standards, networking protocols, and security best practices.
• Configure and maintain Windows-based systems to ensure optimal performance and security.
• Manage firewall rules and configurations to support secure network communication for applications.
• Monitor and troubleshoot SQL databases, performing backups, optimizations, and data integrity checks.
• Configure and troubleshoot antivirus software to protect systems from malware and security threats.
• Perform network configuration tasks including IP addressing, subnetting, VLAN setup, and routing protocols.
• Configure and troubleshoot port settings to ensure proper communication between devices and systems.
• Adhere to company policies, procedures, and SLAs in all customer interactions.
• Leverage knowledge of DICOM applications, PACS, HL7, and medical imaging devices; candidates with prior exposure are preferred.

Required Skills and Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Proven 2-3 years of experience as a Technical Support Engineer or similar role.
• Preference for candidates with healthcare industry and DICOM domain knowledge.
• Strong understanding of network standards and protocols.
• Proficiency with Windows operating systems and server environments.
• Experience with firewall configurations and network security principles.
• Knowledge of SQL databases and query languages such as SQL Server or MySQL.
• Familiarity with antivirus software and malware protection techniques.
• Solid understanding of networking concepts including TCP/IP, DNS, DHCP, and the OSI model.
• Experience with port configuration, network segmentation, and VLAN setup.
• Excellent troubleshooting, problem-solving, and communication skills.
• Ability to work independently and collaborate effectively with cross-functional teams.
• Certifications such as DICOM, CompTIA Network+, MCSA: Windows Server, or CCNA are a plus.

Company Location

Baner, Pune

How to Apply

Please share your resume on hr@deeptek.ai